CAWRA and our Councils (the Cities of Charles Sturt and Port Adelaide Enfield) are working to ensure Cleanaway implements immediate actions to address these issues.
Measures implemented to date include:
- recruitment and training of additional drivers
- changes to employment arrangements to support retention
- from late 2025, Cleanaway engaged an additional alternative contractor to help empty bins
- from late January 2026, a separate (independent) contractor has also been engaged by CAWRA to provide additional support
- from 4 March 2026, given the extent of ongoing issues, CAWRA expanded this arrangement to bring additional new trucks and drivers in from interstate to assist
- CAWRA and the Councils are increasing contractual oversight, including more frequent reporting and senior-level engagement, to ensure urgent actions are implemented and sustained.
These combined interventions substantially improved service levels during March, April, May and June 2026.
Unfortunately some issues with missed bins and missed runs still occur from time to time. CAWRA and the Councils work to address issues when they arise as a matter of urgency.
The Councils and CAWRA will continue to actively manage the contract, monitor performance closely, and take further action as required to protect service outcomes for the community.